We want you to be completely satisfied with your purchase. We accept unworn, unused items purchased from baublesandsoles.com within 30 days from the date of purchase. Items must be returned with all original packaging. Any merchandise without these items or considered worn will not qualify for a refund. Please note that shipping charges are not refundable and customers are responsible for return shipping costs.
Baubles + Soles Warranty Policy
Should our shoes fail due to defect of workmanship or material, you can be confident your purchase is backed by the following warranty:
1. One Year Guarantee on our American-made Shoes
We warrant our shoes to be free of defects in materials or workmanship for a period of one year, at our discretion, for repair or replacement.
2. Ninety (90) Day Guarantee on Shoe Attachments + Accessories
Our shoe attachments and accessories are currently imported. We will warrant your shoe attachments, twist locks and baubles for ninety (90) days from the date of purchase for repair or replacement (as determined by Baubles + Soles).
3. Replacement Certainty
If we no longer have the same shoe or bauble, you can choose a similar, in-stock product for replacement.
Refunds are not available as part of our warranty program.
5. Wear and Tear + Improper Use
This warranty does not cover normal wear and tear, damage from misuse of our twist lock (see our how-to video here), improper care, negligence, or damage in transit. Unfortunately, accidents that cause damage are not covered.
If our product is found to be defective after inspection by our Engineer, we will repair or replace the product. If you have any questions or concerns, please do not hesitate to email us at firstname.lastname@example.org.
Submit a Return or Warranty Request
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