Sizing Guide

Our shoes fits true to size. Just in case: For half sizes, order one size up to allow child to grow into shoe. Children with wider feet may prefer to size up, allowing their foot to pass under the top strap more easily. For littles: download & print our Shoe Fit Kit.

Our shoes comply with the sizing guide of major retailers. For half sizes, order one size up to allow child to grow into shoe. Children with wider feet may prefer to size up, allowing their foot to pass under the top strap more easily.

You can find our Size Chart here.

We created a Fit Kit that you can download here to measure your child's foot. You can also reach out to us at hello@baublesandsoles.com if you require further help.

Shipping

Yes! We are happy to offer you free standard ground shipping to the USA via UPS on all orders $75+.

Shipping orders placed outside of the Continental U.S. will be calculated based on weight of package, shipping location, and other various DHL charges. Standard Ground shipments going to residential addresses will be sent and delivered via UPS.

Our shoes are made in USA and made-to-order. Therefore, we typically ship 2-3 days after we receive an order and subsequently delivered within an additional 5-8 business days using Standard Ground service. We currently do not offer expedited shipping.

We provide worldwide shipping! When shipping internationally, each country will have its own options & costs. Shipping details will be shown at checkout after you have inputted shipping address.

Orders placed are automatically imported into our shipping system by 7am the following day. Once your shoes are packaged and shipped (typically 2-3 days after you place the order), you will receive a shipping confirmation from us via email.

Yes. At the checkout stage, you have the option to enter a delivery address separate from the one attached to your billing.

Unfortunately not. Once shipped, your order will be delivered directly to the address originally provided.

Returns and exchanges

We want you to be completely satisfied with your purchase. We accept unworn, unused items purchased from baublesandsoles.com within 30 days from the date of purchase. Items must be returned with all original packaging. Any merchandise without these items or considered worn will not qualify for a refund.  Please note that shipping charges are not refundable and customers are responsible for return shipping costs.

Yes! Please contact hello@baublesandsoles.com with your order number to facilitate an exchange. We are here to help you.

We can only offer gift returns if the shoes were purchased from our online store. The shoes need to be refunded to the original method of payment, and then a new order can be placed. If the shoes were purchased from a retailer, they will need to be returned or exchanged directly at that location, in line with the store’s policy.

Warranty

Should our shoes fail due to defect of workmanship or material, you can be confident your purchase is backed by the following warranty:

5. Wear and Tear + Improper Use 

This warranty does not cover normal wear and tear, damage from misuse of our twist lock (see our how-to video here), improper care, negligence, or damage in transit. Unfortunately, accidents that cause damage are not covered.

We designed the lock to be as child-proof as we can. So there is definitely a learning curve. Please review this how-to video here. If you are still having problems, send us an email at hello@baublesandsoles.com and someone will reply to you within 24 hours.

Product Care

Our shoes are machine washable and 100% dishwasher-safe. Just remember to remove the baubles before wash.

We suggest wiping down your baubles with a warm wash cloth to keep them looking beautiful and new. We also like to use wet wipes as an easy way to clean our baubles. Please do not machine wash the baubles and especially the pom pom baubles.

Recycling

At Baubles + Soles, we believe in closed-loop recycling to reduce the use of virgin material and to keep old shoes from becoming environmental waste. If you return your well-loved and worn soles to our factory, we will recycle them. Shoes that are free from contamination are recycled for use in new Baubles + Soles products. Shoes with contaminants are processed and recycled for use in non-apparel goods.

Simply mail us your shoes and we will email you back a 15% off promo code as a thank you from us and the planet.

ATTN: RECYCLING PROGRAM
BAUBLES + SOLES
4823 ROY CARLSON BLVD.
BUFORD, GA 30518, USA